FREQUENTLY ASKED QUESTIONS
- What is a STEP system and who is responsible for it?
- What does my STEP system include?
- What does the STEP Association system include?
- Do I have responsibilities for my STEP septic system?
- Do I have to perform repairs on my STEP system?
- What should I do if I have wastewater surfacing, have a shutoff valve issue or notice a leak in the system?
- How can I maintain my system to keep my costs and my sewer bill costs down?
- Can wipes, paper towels or other hygiene products be flushed?
- I do not know where my septic tank lids are located. How do I find them and why is it important to know where they are?
- My riser lid is cracked and it needs to be replaced. Where can I get a replacement lid?
- Can landscape plantings and tree roots damage my septic system?
- Should homeowners use RID-X brand or other enzymes or septic tank additives to help reduce solids in their system?
- Do I need to have my tanks pumped like I did when I had a typical septic system? If so, how often does it need to be pumped and who should I call to perform the work?
- I had my septic tanks pumped and they told me a “baffle” was missing. What is a baffle and is it important?
- Do STEP members receive Discount Pricing from Service Providers for septic related services?
- Are there fees or reports that Pierce County requires when I have my septic tank pumped or STEP system serviced/repaired?
- Tacoma Pierce County Health Department (TPCHD) sent me a letter stating that some aspect of my STEP system needs attention. What should I do?
- Where does our wastewater go to be treated?
- Why does the City of Gig Harbor care about wastewater hydrogen sulfide concentrations?
- What is infiltration and inflow?
- Some homeowners have had infiltration problems. What was done to correct them?
- How are infiltration and inflow (I&I) problems detected?
- I am away and am contacted about a septic alarm at my house—what should I do?
- My STEP System Alarm is going off, what do I do?
- I am selling my property. What are the requirements for septic/STEP system inspection or service?